Supplier Relationship Manager

About Us 

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few.  We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity 

As Supplier Relationship Manager, you will be responsible for managing supplier performance across the Property supply chain, ensuring our contractors deliver safe, high-quality and cost-effective services that support our operational teams and wider estate strategy. Time, cost and quality underpin everything we do in supporting our sites and allowing Operations to focus on our guests while Property delivers the required activity across the estate. To achieve this, we need a high-performing supply chain and your role is to ensure we work in partnership with our suppliers to deliver consistently strong results.

You will work closely with key departments across the business including Construction, FM, Procurement and Operational teams, liaising with our network of contractors to ensure that key performance standards are achieved and that the right levels of service, value and compliance are consistently delivered.

As owners of the largest pub estate in the country, it is imperative that this role can take both a strategic and tactical approach to supply chain management, balancing operational priorities with long-term supplier performance, risk management and commercial value.

You will play a pivotal role in supporting the implementation and ongoing review of our Property category plan, including planned tender activity across hard services, assets, soft services and professional services. The role will also support supplier onboarding and offboarding activity, ensuring suppliers meet our operational, commercial and compliance expectations throughout their lifecycle.

The ability to drive value into annual budgets is essential, alongside constructively challenging existing ways of working, supplier recommendations and specifications to identify opportunities for continuous improvement, cost control and service enhancement. You will be expected to identify trends, investigate performance concerns and work collaboratively with suppliers and internal stakeholders to deliver sustainable improvements across the estate.

You will be directly responsible for monitoring, measuring and reporting on supplier performance against agreed KPIs and service standards, using data and insight to evidence performance, support decision-making and drive accountability. Strong communication and stakeholder management skills will be critical to success in this role, alongside the confidence to challenge where required and influence positive change across both the supply chain and wider business.

Key Responsibilities

• Manage supplier performance across the Property supply chain to ensure safe, compliant, high-quality and cost-effective service delivery across the estate
• Hold supplier performance reviews based against agreed performance metrics 
• Work closely with the cost management team to govern the category plan delivery 
• Monitor, analyse and report on supplier performance, identifying trends, driving continuous improvement and ensuring accountability against agreed KPIs and service standards
• Provide assurance and progress updates internally and externally on the performance of key categories 
• Build and deliver mobilisation plans for all new contracts  
• Act as the escalation point for contractual or significant performance issues with the supply chain 

About You 

• Proven experience managing supplier relationships, contractor performance or supply chain activity within a multi-site or operational environment
• Strong commercial awareness with the ability to challenge costs, identify value opportunities, lead tender activity and drive continuous improvement
• Experience setting and monitoring supplier performance against KPIs, SLAs and compliance standards
• Strong stakeholder management and communication skills with the ability to influence at all levels of the business
• Ability to build effective working relationships with both internal teams and external suppliers
• Experience supporting tender processes, supplier onboarding/offboarding and procurement activity
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends or performance concerns
• Organised and able to manage multiple priorities in a fast-paced environment
• Confident using reporting tools, systems and Microsoft Office applications, particularly Excel and PowerPoint
• Understanding of Facilities Management, Property or Construction supply chains is desirable
• Experience working within a large multi-site estate or hospitality environment is desirable
• Relevant procurement, supply chain, facilities management or commercial qualification desirable but not essential

What makes Stonegate a great place to work?  

At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work. 

• 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year 
• Bonus Scheme  
• Access to discounted Private Medical Insurance through Vitality 
• Exclusive discounts on Dental Insurance 
• Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate  
• Life Assurance which gives access to Help @ Hand 
• Access to your pay early via Stream 
• The Stonegate Xtra portal with access to a wide range of high street discounts and offers 
• Discounted access to David Lloyd membership 
• Award winning Learning & Development programmes to drive your career 

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on hrsupport@stonegategroup.co.uk. 
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