About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..
The Opportunity
As CRM Executive you will work within the digital marketing department to support brand/formats marketing plans through email campaigns.
You will work with the brand teams to plan campaign emails across our formats. You will be responsible for setting up automated emails and triggers to engage our database and new sign-ups.
You will be responsible for driving email open rates, CTRs and driving pre-booking. You will also be responsible for managing SMS campaigns through our CRM system, Bloomreach.
This is a fantastic role ideal for creative or passionate individuals looking to build a long-term career within Marketing.
Key Responsibilities
- Campaign Email Sends. Work closely with the wider marketing team to plan content within our calendars to share with operators and ensure operators are engaged, using Bloomreach to build, schedule and optimise campaign email activity.
- Customer Journeys. Working with the CRM Manager to plan and execute customer journeys and trigger emails within Bloomreach, driving engagement and pre-booking (e.g. birthday, upselling).
- Weekly and Monthly Reporting. Working with the CRM manager to identify key trends in weekly and monthly data reports to drive engagement.
- Sales Team. Support our sales team with pre-booking a service level emails to keep customers engaged with their bookings.
- Data Growth. To identify database growth opportunities across brands/formats and work with the wider team to bring data driving campaigns to life.
- Agency Working. Working with our agencies to ensure delivery of campaign and customer journey emails.
- One Team Mentality. Maintain close working relationships with other support team and marketing functions to ensure a holistic approach and cohesive delivery of the marketing strategy.
About You
- Previous experience in email marketing or digital marketing
- Hands-on experience using Bloomreach Experience is essential
- Digital Marketing qualification or marketing qualification desirable
- Some working knowledge of digital marketing analytic tools (e.g. Google Analytics, Sprout Social)
- Reliable Team player
- Attention to detail
- Fast Learner
- Good communication skills
- Creative Flair
- Loves all things digital
- Multi-tasker
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Stream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on hrsupport@stonegategroup.co.uk.
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